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Q&A´s

How long does it take to create the Lightboxes?

-Typically, we take 5-7 business days. During busier seasons like December, it might extend to 7-10 business days.

How long does it take for the item to arrive at my house?

- From the moment of purchase, including the creation time, you can expect your lightbox to arrive in an estimated 2-3 weeks. Please note that delivery times may slightly vary due to high shipping company workloads.

Which shipping companies do you use?

- For lightboxes smaller than 18", we use China Post. For larger orders exceeding 21", we opt for DHL Express or UPS.

What is included in the lightboxes?

- Generally, they come with a 10ft USB cable with a dimmer function. Soon, well also include a 5.1A 12V output charger, and the cable will be USB C (Check availability).

Is the magnetic stand included in my purchase?

- No, its not included. Youll need to add it to your cart and make a separate purchase for the magnetic stand.

Can I buy the magnetic stand without purchasing a lightbox?

- Yes, you can. Simply find the magnetic stand listing and make the purchase. However, note that you cant buy the stand directly from a lightbox listing. If attempted, well cancel the order and guide you to purchase from the correct listing.

Do the lightboxes have RGB function and sound interaction?

- Inquire about availability, as adding these features may result in a different cost compared to our standard listings.

Can I receive a discount?

Absolutely! Just follow us and send a message to our Facebook page at CY Universal - Custom Signs. Well provide you with the details to get your discount.